If you are not completely satisfied with your purchase and would like to return or exchange your items, please follow the steps below.  

Simply go to https://returnsportal.co/r/hydeandhare and follow the instructions on screen to return your items.

If you have any questions please email customercare@hydeandhare.com

To organise a International return please email us on customercare@hydeandhare.com

Please note all international returns must be posted back to us with your order number stated below. Our returns address is below:

CBF Fulfilment
H&H Returns (Eg HH101000)
1-11 Alvin Street
Gloucester
GL1 3EJ
UK
+447867775600

• All UK returns are charged at £5 which is deducted from the refund total.
• International returns must be paid for.
• Please note there is a £15 re-stocking fee for our cowhide rugs due to them needing to be ironed and folded by our team
• Beanbags and bedstools refunds are priced at £10 due to their size.

If you are based in the UK, you'll have the option to select a label or a QR code. The latter, of course, can be scanned when you drop off the package and a label will be printed for you.

Once your return is received and inspected, we will send a full refund within 7 working days of receiving and inspecting

Please use our simple return portal to start a return here: https://returnsportal.co/r/hydeandhare

CBF Fulfilment
H&H Returns (Eg HH101000)
1-11 Alvin Street
Gloucester
GL1 3EJ
UK
+447867775600

• 30 days from receipt of order
• They must be in their original condition
• In the original packaging

Customers in the UK will receive tracking information with their label/QR code.If you have any question, please do drop us a line at customercare@hydeandhare.com and we'll do out best to get back to you as soon as we can.