If you are not completely satisfied with your purchase and would like to return or exchange your items, please follow the steps below.  

Simply go to https://returnsportal.co/r/hydeandhare and follow the instructions on screen to return your items.

If you have any questions please email customercare@hydeandhare.com

To organise a International return please email us on customercare@hydeandhare.com

Please note all international returns must be posted back to us with your order number stated below. Our returns address is below:

CBF Fulfilment
H&H Returns (Eg HH101000)
1-11 Alvin Street
Gloucester
GL1 3EJ
UK
+447867775600

• All UK returns are charged at £4.95 which is deducted from the refund total. Bedstools and our 'Giant' Beanbags must be returned by the customer.
• International returns must be paid for.

If you are based in the UK, you'll have the option to select a label or a QR code. The latter, of course, can be scanned when you drop off the package and a label will be printed for you.

Once your return is received and inspected, we will send a full refund within 7 working days of receiving and inspecting

Please use our simple return portal to start a return here: https://returnsportal.co/r/hydeandhare

CBF Fulfilment
H&H Returns (Eg HH101000)
1-11 Alvin Street
Gloucester
GL1 3EJ
UK
+447867775600

• 30 days from your order being despatched
• They must be in their original condition
• In the original packaging

Customers in the UK will receive tracking information with their label/QR code.If you have any question, please do drop us a line at customercare@hydeandhare.com and we'll do out best to get back to you as soon as we can. 

For our Giant Beanbags only, customers are required to return their order at their own cost. This can be done using Parcelforce and dropped off at a local post office.